Requests come to you
A client says what is wrong, when they can come and which vet they would like. The practice confirms a slot, offers alternatives or says it cannot help.
Veterinary appointment scheduling software
Every request and every booking, in one diary
Clients ask for a time from their app or the practice books at the desk. Either way it lands in the same place, with a doctor, a duration and a status the whole team can see.
- Requests from clients
- Statuses that mean something
- Reminders before the visit
app.vetworkflo.com/vet/appointments
Today
09:00Confirmed
09:20Waiting
10:00Confirmed
10:40Urgent
11:15Offered
The problem
A booking is only ever as good as what happens next
Most practices lose time in the gap between a request and the diary: a message on an answerphone, a note on the desk, a slot offered to somebody who has already been booked in by a colleague. The fix is not a better calendar — it is one place where the request, the answer and the appointment are the same record.
A diary with real statuses
Confirmed, completed, cancelled, did not attend, offered and declined — so a slot is never just “booked”.
Doctor and consultation on every row
Which vet, what kind of consultation, how long, and the reference to quote on the phone.
Bookable hours come from availability
Only the hours a doctor works can be booked, with buffers between appointments and closures respected.
Reminders before the visit
Appointment reminders go out on a schedule the practice sets, which is the usual first fix for missed appointments.
How it works
From "can you see Rufus on Thursday?" to a closed-off visit
The client asks
From their app or your practice website: what is wrong, when they can come, and which vet they would prefer.
The practice answers
Confirm a slot, offer alternatives, or say it cannot help. The client is emailed either way, so nobody is left wondering.
It lands in one diary
With a doctor, a consultation type, a duration and a reference to quote on the phone.
A reminder goes out
On a schedule the practice sets — the usual first fix for missed appointments.
The visit is closed off
Completed, cancelled or did not attend, so the diary reflects what actually happened.
Doctor availability
Only the hours somebody actually works
Bookable slots are not a separate calendar to keep in step. They are worked out from each doctor's availability, so the diary cannot offer a time nobody is there for.
- The hours that doctor actually works, set as a weekly pattern
- Buffers between appointments, so the diary is not booked back to back
- Approved leave, taken out of the diary automatically
- Practice closures, which no client can book through
The client's side
Booking, without the phone call
Registered clients have their own app for your practice. They ask for a time, see what was agreed, and are emailed when the diary changes — which takes the routine calls off the front desk without taking the decision away from it.
- A request names the problem, the times that suit and a preferred vet
- The practice stays in control: confirm, offer alternatives, or decline
- Clients are emailed when something is confirmed or changed
- The front desk can still book directly, exactly as before
FAQ
Questions about appointment management
Clients request appointments from their app or your practice website: what is wrong, when they can come and which vet they prefer. The practice then confirms a slot, offers alternatives or declines. The front desk can also book directly, and clients are emailed when the diary changes.
Yes. Only the hours somebody actually works can be booked. Availability patterns, buffers between appointments, approved leave and practice closures all take slots out of the diary automatically.
Confirmed, completed, cancelled, did not attend, offered and declined — so a slot is never simply “booked” and the did-not-attend rate is a real number you can act on.
Yes. Appointment reminders go out on a schedule the practice sets, and vaccination reminders are sent from a chase list when somebody at the practice decides to send them.
Everything else is on the full FAQ, and every capability on the features page.
See the diary with your own practice in mind.
Thirty minutes, the console itself, and your questions about how your bookings would work.
Or pick a time on our calendar instead.