Veterinary practice software features

Every feature, told as the practice's day

Not a list of boxes. The diary, the people who fill it, the animals it is for, the business around it, and the numbers at the end of the month.

09:00WWillowPre-spay consultationConfirmed
Dr Hayes20 min
EDr Eleanor HayesInternal medicine · Dermatology
MTWTFSS
Registration valid5 days a week
WillowPersian · Female · 3 yrs2 overdue
Rabies · in dateFVRCP · due
James Whitfield
September
MTWTFSS··123456789101112131415161718192021222324252627282930···
10:00RRufusBooster vaccinationConfirmed
Dr Hayes20 min
11:15PPoppySpay — is she old enough?Waiting
Dr Webb20 min

Bookable today

09:0009:2010:4014:0014:20

01

Appointments & availability

The diary cannot be wrong about who is working

Requests arrive from clients, the desk answers them, and the slots that exist come from the weekly patterns your team actually works. There is no second calendar to keep in step.

Appointment management

  • Requests come to you
  • A diary with real statuses
  • Doctor and consultation on every row
  • Bookable hours come from availability

Availability and scheduling

  • A pattern per person
  • Checked against clinic hours
  • Cover across the week
  • Leave, half days and closures

02

Doctors, staff & access

Everyone who works there, with the access their job needs

Vets with registrations that expire, nurses and front desk with their own screens, and a role that decides what each of them may do.

EDr Eleanor HayesInternal medicine · Dermatology
MTWTFSS
Registration valid5 days a week
MDr Marcus WebbSurgery · Orthopaedics
MTWTFSS
Registration valid4 days a week
ReceptionistCustom role
ViewAddEditDel
Appointments
Clinical records
Prescriptions
Reports

Doctors

Add a vet once and everything else follows: their profile on the website, their availability in the diary, and a warning before their registration lapses.

  • A full profile
  • Registration with expiry
  • Availability and scheduling

Staff management

Nurses, front desk, technicians, managers, locums and interns — every person gets a record, an account and a role that decides what they can see and do.

  • Everyone who works there
  • Invited by email
  • A role per job

Roles and permissions

6 roles ship ready to use. Administrators create employees, assign a role, and adjust access module by module — 66 permissions across 25 modules.

  • Built-in roles
  • Custom roles
  • View, create, edit, delete — per module

03

Clients & patients

The record arrives before the animal does

Pet owners register on your own page and bring their animals with them. Everything after that is written onto the pet, ready for the next visit.

A page per animal

Species and breed, allergies and conditions, vaccinations with due dates, clinical notes, prescriptions and reminders.

WillowPersian · Female · 3 yrs2 overdue
Rabies · in dateFVRCP · due
James Whitfield

Registration that is yours, not a marketplace's

Clients sign up on your practice's own website and app. Contact details carry reachability warnings, so a number nobody can call is not a surprise on the day.

  • Client registration
  • A registration page that is yours
  • Client profiles
  • Pet and patient information

An app for every client

Their pets, bookings, repeat requests and reminders — on their phone, on your practice.

Reminder sent09:12Booster due · chased from the list

Reminders that come from the record

Vaccination chase lists and appointment reminders, sent when somebody decides to send them.

04

Practice operations

The business around the medicine

The parts nobody puts on a feature list, and every practice needs anyway.

  1. 01Practice profile & clinic hoursName, address, contact details and the hours everything else is checked against.
  2. 02Your public websiteServices, FAQs, testimonials, the team page and a contact form — edited in the console.
  3. 03Notifications & emailThe team told in the console; clients emailed when the diary changes or something is due.
  4. 04Invoicing settings & subscriptionWhat your practice charges its clients, kept apart from what you pay us.
  5. 05Activity logWho changed what, for those with permission to look.

05

Dashboard & reporting

The month, in numbers you can act on

Built from the records the practice already keeps — so nobody is entering figures twice, and the did-not-attend rate is a real number.

  • Today, on one screenToday’s appointments in time order, the next seven days, pets and clients on the register, and your team.
  • What needs attentionOverdue vaccinations, repeats waiting, unanswered requests and an expiring registration, each a link to where it is fixed.
  • The diary, in numbersSeen, did not attend, cancelled, still to account for, and the did-not-attend rate over 30, 90 or 365 days.
  • Requests, vaccinations and moneyRequests received and unanswered; vaccinations tracked, lapsed and in date; what the practice invoiced.
  • ExportTake the numbers with you.
Appointments seen184+12%
Did not attend6.4%−2.1%

Vaccinations

In date412
Lapsed37

Thirty-four capabilities

Easier to see than to read about

Thirty minutes through the console with your kind of practice in mind.